Refund policies vary for each event and are determined by the event producer. Unless stated otherwise on an event page, refunds are not permitted. collects processing fees for all tickets sold and those fees are non-refundable once the transaction has occurred. If you are unsure about the refund policy for an event, please feel free to contact us. 

Most outdoor events are held rain or shine. MDTix will not refund purchases due to inclement weather. For postponed or cancelled events, MDTix will contact the ticket purchaser with options regarding the event.

Exchanges of tickets are generally not permitted, and are subject to additional services fees.  Exchanges will not be considered if submitted less than three days prior to an event, or any time during or after an event occurs.

Third Party Re-Sellers
Tickets not purchased directly through MDTix are at your own risk. MDTix is not responsible for any fraudulent sales by other individuals, third party agents, or brokers. 

All requests for refunds or exchanges must be done in writing and MUST INCLUDE the purchasers full name and MDTix order number. Please submit your request to You will receive a reply within two business days.