REFUNDS AND EXCHANGES
Refund policies vary for each event and are determined by the event producer. Unless stated otherwise on an event page, there is a no refund policy. MDTix.com collects processing fees for all tickets sold and those fees are non-refundable once the transaction has occurred. If you are unsure about the refund policy for an event, please feel free to contact us.
Exchanges of tickets are generally not permitted, and are subject to additional services fees. Most festival events are held rain or shine. MDTix will not refund purchases due to inclement weather.
Tickets not purchased directly through MDTix are at your own risk. MDTix is not responsible for any fraudulent sales by other individuals, third party agents, or brokers.
All requests for refunds or exchanges must be done in writing and MUST INCLUDE the purchasers full name and MDTix order number. Please submit your request to firstname.lastname@example.org. You will receive a reply within two business days.