FREQUENTLY ASKED QUESTIONS
Our system is easy to navigate. Completing your purchase should take only a couple of minutes. If you are having issues with your purchase, please read the FAQ items below.
I did not receive an email to authenticate my account.
With the nature of ISP filters, our address can sometimes be blocked. If you do not receive an email to authenticate your account, first check your spam filter or spam/junk inbox. If that doesn't resolve the issue, contact us at firstname.lastname@example.org with the email address you used to create the account and we will resolve the issue.
I did not receive an email ticket / confirmation.
With the nature of ISP filters, our address can sometimes be blocked. Check your spam filter or spam/junk inbox. This will resolve the problem most of the time. Did you use a different email address for your purchase? Check all inboxes if you use multiple email addresses. Add email@example.com to your email white list. This will ensure proper delivery.
My purchase transaction was declined.
Make sure ALL information you submitted is correct including zip code, address, etc.
Use the billing address for the card, not the mailing address, if they are different.
Is your card valid? Did you enter the correct card number and cvv code? Also, check to be sure the card is not expired..
Do I need a printed ticket at my event? I forgot my ticket!!
A ticket is required and is the quickest way to get you checked in to your event. However, if you forget or cannot print your ticket, you will need to bring the credit card you used to purchase the ticket, and valid state-issued identification. Also, tickets can be scanned from most smartphones if the screen is not cracked and the brightness setting is on high. You must have the PDF file opened to scan as scanners will not work for screen shots of tickets.
I purchased tickets for the wrong event.
Unfortunately, refunds or exchanges are generally not permitted. Please be sure to read the event details before purchasing. Some events are multiple days, so please select the correct date before purchasing tickets. For more information, please read our refund and exchange policy.
Any requests for refund or exchange must be done in writing. Please submit your request to firstname.lastname@example.org. You will receive a reply within two business days.
If these topics do not resolve your issue, please contact us at email@example.com. Email is the quickest way to get a response. Our customer service hours are Monday- Friday, 9AM-6PM.